Lifetime Warranty
We build knives to outlast the people carrying them. If a defect in manufacturing, materials, or workmanship ever shows up, we'll repair or replace your knife — for as long as you own it.
|
◆
Lifetime Coverage
Covered for as long as you own the knife |
◆
Repair Or Replace
Same model or equal value, at our expense |
◆
Real People
Talk to our team directly — no runaround |
◆
Built To Be Used
Backed by every blade we make |
01 Our Promise To You
If your Off-Grid Knives product fails to function as designed, we'll make it right.
Every Off-Grid Knives product is backed by our Limited Lifetime Warranty. If your knife fails to function as designed, send it back and we'll assess its condition, identify the cause, and take appropriate action. When a defect in manufacturing, materials, or workmanship is present, we will repair or replace the knife with the same model or one of equal value, at our expense.
If your specific model has been discontinued, we'll work with you to find a replacement — either from our warehouse stock or with a current model of equal value, contingent on order number verification.
Registration speeds up any future warranty claim and gives us a record on file. Take 60 seconds to register your knife here.
02 How To File A Warranty Claim
A straightforward three-step process. We move fast and we don't make you jump through hoops.
|
1
Register Your Knife
If you haven't already, register your knife. You'll need your order number and the model name. |
2
Email Our Team
Send a note to offgrid@offgridknives.com with your order number, a description of the issue, and clear photos of the knife. |
3
We Make It Right
We'll review and respond with next steps — repair, replacement, or return instructions. Most claims are resolved within a few business days. |
Order number · Knife model · A clear description of what's wrong · 2–3 photos showing the issue from different angles · Your shipping address. The more detail you send up front, the faster we can resolve it.
03 What's Covered (And What Isn't)
A clear, honest breakdown so you know where you stand.
|
What We Cover
✓ Defects in manufacturing, materials, or workmanship
✓ Lock failures not caused by misuse
✓ Pivot or hardware failures under normal use
✓ Handle scale or grip failures from defects
✓ Blade defects discovered out of the box
✓ Original sheath defects (not normal wear)
|
What We Don't Cover
✗ Damage from prying, throwing, or use as a screwdriver, hammer, or pry bar
✗ Broken tips (almost always from prying)
✗ Chipped edges from contact with metal, bone, or hard materials
✗ Loss, theft, confiscation, or accidental damage
✗ Damage from improper sharpening or power-grinding
✗ Normal wear on coatings, edges, and clips
✗ Stripped screws (we'll send replacements)
✗ Damage from improper disassembly or reassembly
✗ Knives purchased from unauthorized resellers
|
04 Intended Use
Off-Grid Knives are designed and built for cutting. Use them as cutting tools and they'll serve you for life.
Using an Off-Grid knife for anything other than cutting is considered misuse and is not covered by warranty. This includes — but isn't limited to:
- Prying open cans, lids, paint, doors, or anything else
- Using the blade as a screwdriver, can opener, or bottle opener
- Hammering or striking with the handle, pommel, or spine in ways the knife wasn't designed for
- Cutting heavy zip ties, thick plastic, or wire (use heavy-duty scissors or a cable cutter)
- Throwing the knife
- Power-grinding the edge during sharpening
A broken blade tip is almost always the result of prying. Knife tips are precision-ground for cutting performance, not lateral force. Broken tips from prying are not covered under warranty — but they are nearly always preventable.
05 Disassembly & Maintenance
We build knives that can be cared for. Here's where the warranty stands on routine maintenance vs. full teardowns.
Off-Grid Knives are designed to be field-serviceable. Cleaning the pivot, adjusting screws, lubricating, and routine maintenance are all encouraged — this is part of owning a quality tool, and your warranty remains fully in effect.
We recommend against full disassembly for most owners. Reassembly errors with detent balls, lock geometry, and pivot torque can compromise safety and performance even when everything looks right from the outside.
Damage caused by improper disassembly, reassembly, or aftermarket modification is not covered under warranty. Your Lifetime Warranty itself remains in effect — we won't refuse a warranty claim just because you've cleaned your pivot. If something seems off after maintenance, contact us first and we'll either walk you through it or service the knife for you.
06 Screws & Hardware
The most common preventable damage. The fix is simple: use the right tool.
Off-Grid Knives use Torx-head screws in sizes T6, T8, T10, and T15. Stripped screws are almost always the result of using an Allen (hex) bit by mistake. Torx has six points; Allen has six flat sides — they look similar but are not interchangeable.
Stripped screws are not covered under warranty. However, we will send replacement screws at no charge if you reach out. Just email offgrid@offgridknives.com with your order number and we'll get them shipped.
Invest in a quality Torx bit set. We recommend Wiha bits — they're precision-ground and grip the screw head far better than budget multi-bit drivers. The cost of one good bit set is less than the headache of one stripped pivot screw.
07 Pocket Clips & Sheaths
Wear parts get treated as wear parts — with one exception.
Pocket clips and sheaths are considered consumable wear items. A broken clip or sheath does not qualify the knife itself for replacement under warranty — but we make spare parts available so you can keep your knife running.
Visit our Spare Parts page to order clips, sheaths, and hardware. If your model has been discontinued and we can't locate the part, we'll offer a 15% discount on our website to help you toward a replacement.
If a brand-new clip or sheath arrives broken or with an obvious defect, that's a different conversation — contact us within 30 days of delivery and we'll make it right.
08 Coating Wear Is Normal
DLC and Titanium Nitride coatings are protective layers — not permanent finishes.
Many Off-Grid Knives feature DLC (Diamond-Like Carbon) or Titanium Nitride coatings that add corrosion resistance, surface hardness, and a non-reflective finish. These coatings are engineered for hard use, but every coating will eventually show wear with enough cutting, sharpening, and sheath friction.
Scratches, polish marks at the edge, and surface patina on a coated blade are normal and expected. Coating wear is not considered a defect and does not qualify for warranty replacement. Think of the coating as a sacrificial protective layer doing its job.
For details on caring for coated blades, see our Knife Care & Safety guide.
10 Discontinued Models
If your model is no longer in production, we still have options.
If your knife is covered under warranty but the model has been discontinued, we'll work through these options in order:
- Warehouse stock: We may have a new-in-box example available.
- Customer returns or lightly used inventory in good condition: If a new example isn't available, we may offer one from our return stock.
- Current model of equal value: A comparable knife from our current lineup.
- 15% discount on our website: If none of the above works, we'll offer a 15% discount toward any current model.
Order number verification is required for discontinued-model claims.
Have A Knife That Needs Service?
Start with knife registration if you haven't already, then send us a note. We're a small team of real people and we read every message.
Register Your Knife Email Support Order Spare Parts