Returns are accepted, as long as they are initiated within 30 days of receiving your order. You must complete a Return Request, and receive approval before shipping your return or your return will not be accepted.
A Return Request can be completed in Your Account. After you log into your Off-Grid Knives account, click on 'Orders', click on the order with the item you want to return, at the far right there will be a "Return" link. Fill out your Return Request. Please allow up to 3 business days for approval. After you've completed your return request, you must receive approval before shipping your return or your return will not be accepted.
You will be provided a pre-paid shipping label to get the item back to us. The item must be brand new and unused, including the original manufacturer packaging and paperwork. Once we receive the item we will issue a refund minus the cost of the return shipping label. Returning an item with damaged or missing packaging may incur additional fees. If the item is found to be defective return shipping costs will be waived. Your refund will be issued in the same form of payment we received. We do not reimburse cost of shipping for the initial order.
Email Return Request Info Needed:
1. Order Number
2. Product Name and/or Model Number
3. Quantity Purchased, Quantity to Return
4. Reason For Return:
5. Condition: Ex. New With Original Box, New Without Box, Used, Defective, Wrong Item