How Our 2-Day/3-Day Free Shipping Works...
Off-Grid Knives has partnered with multiple fulfillment centers across the country in order to ship our products to you as quickly as possible. We offer free two business day shipping on all orders over $99. All orders under $99 will have free 3-Day shipping (PO Boxes default to Standard Shipping). This is worth the extra expense on our end to keep you as a life long Off-Grid customer.
For order tracking information, please refer to your shipping confirmation email.
Please note, our cutoff time for same-day fulfillment is 2:00pm PST/5:00pm EST, about 25% of our products we ship from our warehouse in Southern California, and we fulfill with our own small team. These products will ship out the same day as ordered on business days/business hours, we use Priority USPS, and all non-knife products will be USPS First Class. Depending on your shipping address and location, Priority shipping speed is 1-day, 2-day and a small percentage defaults to 3-day.
- The warehouses choose the shipping carrier, Off-Grid Knives does not. UPS, FEDEX, USPS, DHL, ONTRAC, LASERSHIP, sometimes have transit delays, or lost and stolen packages, this is out of our control.
- We have multiple warehouses so your order may arrive in multiple shipments. You will receive a tracking number for each individual shipment.
- Overnight Shipping is available at checkout at the buyers expense.
- All PO Box addresses default to Standard shipping *if the product is shipped from our partner warehouses.
- There is a ONE HOUR WINDOW to cancel or switch products due to our fully automated system, should you need a change, email us within 1 hour of your order, otherwise it will be processed and unable to be cancelled.
- Orders to ALASKA, HAWAII & PO BOXES default to Standard Shipping. Flash Sales, Warehouse Deals, Non-Knife Products default to First Class Shipping.
*INTERNATIONAL SHIPPING IS PAUSED AT THIS TIME (5/22/22)*
Off-Grid is working on international shipping and orders through our website, we hope to have this ready by Jan. 2023.
WHEN YOU ORDER = WHEN YOUR PACKAGE ARRIVES
Our 2-Day & 3-Day shipping speed is based on BUSINESS DAYS and does not include holidays and weekends, 2pm PST/5pm EST is our cutoff time for fulfilling and shipping out the same day:
- Orders placed BEFORE 2pm PST on Monday, Tuesday, Wednesday, Thursday & Friday, the order will ship out the same day and deliver in 2 days *unless there's a transit delay. (*2pm EST orders on Friday will be delivered the following Tuesday.)
- Orders placed AFTER 2pm PST on Monday, Tuesday, Wednesday & Thursday, the order will ship out the next day.
- Orders placed AFTER 2pm PST on FRIDAY, the order will ship out the following Monday and delivered on Wednesday *unless there's a transit delay.
- Orders placed on SATURDAY OR SUNDAY, the order will ship out the following Monday, and be delivered on Wednesday *unless there's a transit delay.
Countries We Cannot Ship To...
Due to the varying nature of knife laws in different countries, we cannot ship to all countries. If your country is not listed, we apologize for the inconvenience, but we are unable to ship to you at this time.
Currently Restricted Countries/Areas, including but not limited to:
- United Kingdom
- Middle East Countries
Customers wishing to purchase from us must agree to certain conditions. If you do not agree to the following conditions, we will be unable to ship to you.
International Customer Conditions:
- Minimum Order Not Including Shipping: $150 (No minimum for Canada shipping)
- Pay all shipping fees
- Pay any and all taxes, duties, etc.
- Pay via PayPal
- If items get lost, stolen, or seized by customs, we are not accountable, and cannot give a refund.
- Understand their own/carry laws in their country and have proper permits where applicable
- Pay all shipping fees for returns & exchanges, as well as warranty work
Please note that we do not falsify customs documents. We will list exact items and exact values, in accordance with national and federal laws. If you believe that your items will be seized at customs when labeled appropriately, we urge you to carefully consider this as Off-Grid Knives is not responsible for customs issues.
- FULL detailed mailing/shippping address, please do not leave any details out.
- The knife or knives you want to order.
- Off-Grid will send a PayPal invoice link to your email including shipping cost.
Please email us directly to receive a PayPal invoice. Include your full name, full detailed shipping address, and which product(s) you would like to purchase.
We will reply with a PayPal invoice including shipping, after this is paid, we will ship out asap and email the tracking information.